Complaint channel

Any person who is related to JOSE SANGIL SL, hereinafter PR JOYEROS, may report conduct that constitutes a violation of the legal system and the duties and obligations that derive from the Protocols, Codes and Policies approved by PR JOYEROS. 

For this reason, PR JOYEROS has implemented an internal Complaints Channel that allows monitoring, detection and correction of bad practices carried out by staff and the company.

The existence of said channel does not prevent the presentation of complaints through other external channels, both at state and regional level, that exist or that may be implemented by the competent Administrations to protect whistleblowers in accordance with the provisions of Directive 2019/1937 on the protection of whistleblowers.

Any employee, supplier, client and/or member of the management body of PR JOYEROS who is aware of any breach of current legal regulations, that contravenes the commitments included in the Code of Ethics or that violates the policies, standards or procedures of the entity, have the duty to report such conduct through the Complaints Channel diligently.

>The Whistleblowing Channel is structured as a confidential tool and the use of which will not entail retaliation, referring us for this purpose to whatever results from the application of Directive (EU) 2019/1937 of the European Parliament and of the Council, of October 23, 2019 relating to the protection of people who report violations of Union Law and the implementing legislation approved by the State.

To this end, PR JOYEROS makes the following means of communication available to these people:

• Web platform www.prjoyeros.es 

• Email address: canaldenuncias@prjoyeros.com

• Telephone number: 962879171 

• Postal address: Calle Mayor 52 de Gandia 46701 (Valencia). 

Form of filing complaints: 

Reports can be made either anonymously or with a reserved identity from our website at www.prjoyeros.com

A written complaint may also be submitted via postal mail or email; or verbally by telephone or voice messaging system. Complaints made through these channels must contain, at a minimum, the following elements:

• Identity of the accused: name and surname, as well as any other data that is known and considered relevant for the identification of the alleged offender.

• Reason for the complaint: description of the facts or circumstances that, in the opinion of the complainant, constitute a breach or irregularity.

• Concrete evidence that supports the complaint: all those documents available that support the commission's belief of the irregularity described in the reason for the complaint.

• If applicable, the complainant may indicate an address, email or safe place for the purposes of receiving notifications. Likewise, at any time the complainant may expressly renounce receiving any communication regarding the actions carried out as a result of the complaint.