SHIPPING INFORMATION

Delivery time for the purchased product: Under normal conditions, orders are delivered within a maximum of 72 hours on business days for the effective delivery of the product, provided that the product is available in stock and the delivery is made within the Peninsula (Spain).

For the Balearic Islands, it will be 5 business days. Ceuta, Melilla, and the European Union approximately 7 business days. If we do not have stock at the time of purchase, it is usual for it to be indicated on the website, and if this is not the case, you can contact us directly through the product contact form or by any of the available means: Phone, direct WhatsApp, you can even schedule an appointment with us through Calendly.

Shipping costs:

  • For the Peninsula: FREE SHIPPING on orders over €100. €7.62 (VAT included) for orders under €100.
  • For the Balearic Islands: €18.33 (VAT included) for orders under €100.
  • For the Canary Islands, Ceuta, and Melilla (CORREOS): €18.33 (VAT included) + €32.00 DUA for orders under €200.
  • Portugal: €7.62 (VAT included) for orders under €100.
  • Gibraltar: €24.97 + €3.19 per additional kg (VAT included) + €32.00 DUA for orders under €200.
  • Andorra: €24.95 + €3.19 per additional kg (VAT included) + €33.00 DUA for orders under €200.
  • For the European Union ZONES A B AND C: €26.91 (VAT included) for orders under €100.
  • For the European Union ZONES D AND E: €59.40 (VAT included) for orders under €200.

Customers who return products, having benefited from free shipping, will bear the cost of shipping and subsequent collection. Contact us to manage your return and send it to the shipping agency.

Customer Service Department

Contact our customer service department if you need personalised advice. We will be pleased to help you.

Schedule an appointment with us

If you wish, you can make an appointment with us on the day and time of your choice. You can schedule your appointment through:

- Telephone call: We will call you on the chosen day and time.

- Video call via Zoom connection

- Physical appointment in our Jewellery Shop in Gandia

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